Refund policy

We want you to love every cup. If something isn't right, contact info@hartmycoffee.com within 30 days of delivery.

Coffee & tea (opened or unopened): Coffee and tea are food products, so we can't accept returns. Please don't mail coffee or tea back to us.

Not loving the taste? Email us within 30 days of delivery and we'll offer a one-time replacement or store credit.

Damaged, defective, wrong or missing items: Email us within 30 days of delivery with your order number and a photo of the item (and packaging, if damaged). We'll send a free replacement or a full refund, including shipping. No return is needed.

Merchandise (apparel, hats, mugs): Merch is made to order, so it can't be returned for size or preference. If your merch arrives misprinted or damaged, email us with your order number and a photo as soon as possible and we'll make it right.

Subscriptions: You can cancel or change your subscription anytime before your next charge. See our Cancellation policy. Shipped subscription orders follow the rules above.

Refund timing: Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank may take a few extra days to post it. Original shipping charges are non-refundable unless the problem was our error.

How to start: Email info@hartmycoffee.com with your order number. Please contact us before sending anything back.