Cancellation policy

Cancellation Policy

Subscriptions (Subscribe and Save)
Subscriptions are managed through PayWhirl. You can choose a delivery schedule on the product page:
- Once a week: 10% off each delivery
- Every 2 weeks: 7% off each delivery
- Once a month: 5% off each delivery

Each delivery is billed and shipped on the schedule you choose. Your price per delivery is the product price minus that discount, and it's shown on the product page before checkout. Example: a $24.99 bag is $22.49 per delivery weekly, $23.24 every 2 weeks, or $23.74 monthly.

Cancel or change anytime
You can cancel or change your subscription at any time before your next charge. Your order confirmation emails include a link to your account, where you can manage your subscription. Or email info@hartmycoffee.com with your order number and we'll take care of it.

Changes or cancellations made after a charge has processed apply to the next delivery. For issues with an order that has already shipped, see our Refund Policy.

One-time orders
Coffee is roasted to order by our US roasting partner soon after you order, so we can't always stop an order once it's placed. Email info@hartmycoffee.com as soon as possible and we'll do our best to cancel it before it's roasted.

Questions? Email info@hartmycoffee.com.